Information About Us
At Totum Sport we pride ourselves in providing excellent customer service. If you are unhappy with any of our products or services, please contact us and we will see what we can do to help. www.totumsport.com is a site operated by Cellnutrition Limited. The company is registered in Ireland (company number 564618). Our registered office address is Gray Office Park, Galway Retail Park, Headford Road, Galway, H91 CP4A, Ireland. Our VAT number is 3380169UH.
By using the website, you agree to be bound by these terms. Please ensure you read these terms and conditions carefully, and that the order details are complete and accurate before submitting your order.
We reserve the right to:
- Update these terms at any time, these changes will be notified to you via the website. It is your responsibility to check for these changes. The changes will apply with immediate effect after we have given the announcement. If you do not wish to accept the changes to these terms, then you should not continue to use the website. If you do continue to use the website after these terms come into effect, then your use of the website indicates an agreement to the updated terms and conditions, and you will be bound by the new terms.
- Modify or withdraw this website, and the material contained within without notice to you, and you confirm that we shall not be liable to any modification or to withdrawal of the website or its contents.
- Disable any user identification code or password we have provided to you, whether chosen by you or allocate by us, at any time if you have failed to comply with any of the provisions of these terms.
By using this website, you warrant that:
- You are legally capable of entering into binding contracts
- The personal information that you are required to provide at the time of registration or purchase is true, current, accurate and complete.
When you register or make a purchase using this website, we will ask you to input personal details in order for us to identify you, such as your name, email address, billing address, delivery address, credit card and other payment information. We confirm that the information will be held by us in accordance with the Data Protection Act.
The website may only be used in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and its use. You agree not to:
- Upload or transmit any material through the website which is defamatory, offensive or of an obscene character
- Upload through the website any computer viruses, Trojans, logic bombs, worms or anything else which is designed to interrupt, interfere with or disrupt the normal operating procedures of a computer
- Attempt to unauthorised access to our site or the server in which our site is stored, or any database or computer that is connected to our site.
By breaching this provision, you are committing a criminal offence under The Computer Misuse Act 1990. In the event of a breach of this provision, your right to use the website will cease immediately. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them.
Totum Sport will not be liable for any loss or damage caused by a distributed attack, virus or other harmful material that may infect your computer due to your use of our website or the downloading of any material posted on it, or on any website linked to it.
Third Party Links
Occasionally, our website may provide links to third party websites. We are not responsible for such websites or material, nor do we review or endorse them unless stated otherwise. We will not be liable for the privacy practices or content of such websites, or for any offence caused in connection with, the use of reliance on any, such as advertising, content, products, materials or services available on such external websites or resources.
Any order placed on our website is subject to availability. If the product is not available, or we cannot fulfil your order, you will be notified by email, or by other means of communication if no email has been provided.
Any orders placed by you are treated as an offer to purchase the goods, as we have a right to refuse this offer at any time. You acknowledge that any automated acknowledgement, usually email, of your order which you receive from us shall not amount to our acceptance to fulfil your offer to purchase goods from our website.
The conclusion of a contract between you and us will take place when we either
- Take payment and debit your credit, debit or PayPal account
- Dispatch the goods to you
We take all reasonable care to keep the details of your order, including payment, safe and secure. In the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the site.
You assume the risk of all products purchased on our site once they have been delivered to the delivery address you provided. We accept no liability if you have provided an incorrect delivery address, or where you fail to obtain the products from the delivery address you specified when placing your order.
Products sold on our website are not for re-sale or distribution. Totum Sport may only be sold via our website, or through our exclusive and non-exclusive distributors. If you are interested in becoming a distributor, please Contact Us.
Cancellation Rights and Returns
We are committed to providing our customers with the highest quality products and customer service. If you are unhappy with your product, or it is found to be faulty, defective or unwanted, then we offer the following by way of cancellation or returns.
Right to Cancel
You have the right to cancel within 14 days from the date on which the products were delivered to you.
To cancel your order within this ‘cooling-off period’, you should notify us in writing (email or post) clearly stating that you are returning your item. Your item should then be returned to the return address printed on your parcel without delay. To meet the 14 day cooling-off period, it is sufficient enough to confirm your return in writing within those 14 days.
The item must be returned to us in its original condition, with the packaging unopened. You will bear the cost of returning your item to us.
Effect of Cancellation
If you cancel your order in accordance to these terms and conditions, we will reimburse all payments received by you in respect of the returned products.
We may make a deduction in the reimbursement for any loss in value of any products supplied. Please note that we may withhold reimbursement until we have received the products from you, or until you have supplied evidence that you have sent the products back to us. We will the reimburse you within 14 calendar days using the same payment method used to complete the initial transaction.
We may have to cancel your order before it is delivered due to factors beyond our control, or in the event of unavailable stock. We will contact your promptly using the contact details you supplied if this is the case. If we have to cancel an order and you have paid in advance for the products which are then not delivered to you, we will ensure these amounts are refunded to you.
If there is a problem with the product
We take great pride in offering top quality products. If you have any problems with your order, please contact us and we will do our best to solve any problems. We are under a legal obligation to supply products which conform with the contract. Therefore, if products delivered are not of satisfactory quality, or do not conform to the description provided, you are within your rights to cancel and obtain a refund within the cooling-off period.
Please allow 3-5 working days for delivery once you have received your order confirmation. We are unable to confirm a time for your delivery. All delivery timescales are subject to product and delivery slot availability.
When placing an order on our website, you may leave special requirements or order comments (for example, to leave your parcel with a neighbour). We will follow these requirements at your own risk.
Prices and Payments
All prices shown on the website are inclusive of VAT (unless otherwise stated) at the current rates, and are correct at the time of entering the information onto the system. We reserve the right to change prices at any time without prior notice. These changes will not affect orders which have already been placed.
Prices displayed on the website do not include delivery charges. You can view your delivery charge at the checkout before confirming your order.
Payment can be made by debit card/credit card or via your PayPal account. Payment will be debited and cleared before we dispatch the goods to you. You confirm that the payment method being used is yours. All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment for any reason, we are not liable for the delay or non-delivery of your items.
Any review you leave on our site, or through a third party review website may be used for marketing material, online content or other material. By leaving a review, you are agreeing to grant us a non-exclusive, royalty-free, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from distribute and display such content throughout the world in any media.
A promotional code can be redeemed by entering the code at the checkout stage of the online purchasing process. When you use a promotional code, you warrant to us that you are the authorised recipient of the promotion and that you are using it in good faith.
If we believe that a promotional code may be being used unlawfully, we may reject or cancel the promotional code and you agree that you will have no claim against us in respect of the rejection or cancelation.
Only one promotional code may be used at any time. Other promotional offers may apply. Charges such as delivery or postage will not be discounted unless specifically stated in the offer description. We reserve the right to cancel a promotional code at any time, without prior notice to you. Refunds for products purchased using a promotional code or under a promotional offer will be based on the terms of the promotional price. Your statutory rights will not be affected.